Help - Policies - Faq
Q: There is only one product for sale on your website. Do you have other items for sale?
A: Today, no. However, we have a warehouse FULL of stuff to sell—but we're only going to offer you one product a day. Thus, the clever concept of "Deal of the Day" is realized!
Q: When will the next item be available for sale on the site?
A: We update the current DIVOT Deal at 3:00a.m. Eastern time daily (that's midnight for all you "Left-Coasters"). If we sell out of a particular day's product, we will not post the new DIVOT Deal until the following morning at 3:00a.m.. So, patience, Daniel-san!
Q: I wanted to buy a previous day's DIVOT Deal, can I still get it?
A: No. Again, it's that whole "Deal of the Day" concept. Sorry, but we're kinda stubborn like that. In the unlikely event that the product you wanted didn't sell out, it is entirely possible that we'll just be lazy one day and put that item back on the site—if you're lucky.
Q: Can I buy more than one item in a day?
A: Yes! Well, "yes" with limitations, anyway. You may purchase up to three (3) items of any particular deal. Yeah, we know that it's a great deal, and that's why we want as many people to be able to take advantage of it as possible!
Q: Do I have to create a DIVOT account?
A: Simply put – yes. To purchase an item on Divot, you must have an account.
Q: What shipping method will my DIVOT Deal arrive by?
A: First off, didn't you pay attention in Ms. Stepnoski's 9th grade grammar class? NEVER end a sentence in a preposition! The correct way to phrase the question is "How will you ship my DIVOT Deal products?" Geez!! The lack of respect for the English language is despicable! I mean, seriously, people! What? Oh, we use both FedEx and the U.S. Postal Service. Depending on the item, your DIVOT Deal products will arrive via FedEx or the U.S. Postal Service.
Q: How long will it take for my item to ship?
A: We make every effort to have your item in the hands of Frank, our FedEx driver, no later than the next business day following the date that your order was placed. Sometimes, we take Frank with us to play golf--his (not-so-easy-on-the-eyes) cousin drives the beverage cart at the golf course, and if we give her even the slightest compliment, she gives us a free beverage of our choice.
Q:If I can get three people to also buy the product from my shared link do I really get free shipping?
A: Yes if you can get three people to buy any of our products within a week the shipping on your order will be refunded to you.
Q: Does DIVOT.com ship internationally?
A: While "We Are The World" is one of our favorite songs, we don't ship to the world! We ship to the 50 American states (yes, even you, Rhode Island), U.S. Territories, and the fine men and women in uniform with APO addresses.
Q: Can I track my shipment?
A: Regardless of the shipping method we select, you will get an email from DIVOT with a tracking number once your order ships. After that you are on your own.
Q: What are my options for payment?
A: We currently accept Visa, MasterCard, American Express, Discover and PayPal. Aunt Martha suggested that we also accept hugs, but the landlord got creeped out when we tried to pay rent with a group hug last month. I guess some people just need more "personal space".
Q: What does condition Mint Floor Sample mean?
A: "Mint Floor Sample" products bring even more DIVOT value to our devoted Divot.com customers. These aren’t clubs that "Joe Tech-Guy" has taken out once and played with (we don’t particularly care for Joe—he still owes us from last year’s Fantasy Football season). These are products that have been utilized as floor samples in stores but have not been played with, so we can’t technically sell them as "new", since they may have the tiniest bit of shop wear on them. So, if you want incredible deals on today’s hottest golf products, check out Divot.com every day to see if we have a "Mint Floor Sample" special (seriously, it only takes a few seconds—like you’re not already milling around the internet when you’re supposed to be working!)
Q: I don't see a toll-free number for Customer Service, do you have one?
A: Keep looking, we'll wait. Still haven't found it? Oh, yeah, sorry about that, we don't have one. If you really need to contact us, shoot us an email at email@example.com.
Q: I changed my mind after I purchased a DIVOT Deal. Can I return it?
A: "I changed my mind", "My wife told me that I couldn't have it after I bought it" and "My cat jumped on my keyboard and hit the purchase button" are all unacceptable reasons for a return. If you bought it and it works the way it is supposed to, it's yours.
Q: If I have a defective product, how do I return it?
A: If the product is defective, your best bet is to call the manufacturer of the product that you bought and ask for a replacement. If you still want to talk to us about your DIVOT item because it is defective or was damaged in shipping, we'll listen to your story, email us at firstname.lastname@example.org with the DIVOT order number, the name of the product and the nature of the issue with the product.
A return authorization ("RA") number must be obtained from our customer service team and must accompany any return to allow our customer service team to validate the return/exchange process. Requests for returns must be requested within ten (10) days of the initial product order date. Return freight is at your expense.
Whenever possible, we will provide a replacement item. Only when replacement items are not available, will your item be refunded.
Q: Do you have any more information about the product? More images?
A: There is only so much room on the page for the product picture, and besides, we do not want to take any valuable real estate away from our witty product stories! If you want more information or pictures, you've already got the computer on, open up another internet window, and try the manufacturer's website!
Q: What's the deal with the DIVOT Blog?
A: This is a place where you can post your own comments about the product. Some people use it to tell us how their days are going, while most use it to tell us how great the site is! Some guy named stevo672 found out the hard way that it is NOT a great place to meet women. Use the blog to post whatever you want, but remember, while we really appreciate good humor (except for Jackie in accounting—she's sort of a prude), some folks don't want to see the filth on their computer. So, if you post something that is really funny, but may be seen as lewd, vulgar, or indecent in any way, we reserve the right to remove your post.
Q: Are certain items not allowed on the DIVOT Blog?
A: We encourage your feedback on the website and the products that are offered here for sale. While we take no responsibility for the content of any user-submitted materials posted to the DIVOT Blog, we will try to enforce a few straight-forward guidelines, including the following –
- No postings are allowed that are not safe for viewing at work or by children.
- Please – no postings of fake reviews of a product that you have not used or seen used. We do encourage you to post comments about products that you have heard about from other users. Good or bad product reviews are accepted, just make sure that you have a legitimate reason for the comments that you make.
- Postings of advertising content are not allowed.
- No postings of personal information, including names, addresses, phone numbers, etc. should be included on the Blog.
Q: Do you charge Sales Tax?
A: We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it's specifically exempt from taxation. Your purchase isn't exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.
Customers purchasing from www.divot.com and shipping to Massachusetts, North Carolina, Oklahoma, South Dakota, Utah, or Vermont:
Massachusetts State law requires us to charge sales tax for all shipments made to Massachusetts. Sales taxes of 6.25% are charged for all shipments made to locations within Massachusetts.
North Carolina State law requires us to charge sales tax for all shipments made to North Carolina. Sales taxes of 6.75% are charged for all shipments made to locations within North Carolina. Shipments made to certain counties and municipalities may be subject to additional sales taxes; for example - shipments to Mecklenburg County, North Carolina bear an additional .5% sales tax charge.
Utah State law requires us to charge sales tax for all shipments made to Utah. The current sales tax rate for the State of Utah is 4.70%. Certain cities, counties and other municipalities charge an additional tax; accordingly, sales taxes will be charged on all orders based on the tax jurisdiction of the destination within the state of Utah.
Oklahoma Tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website. State law does not require us to charge sales tax for shipments to Oklahoma. We are required to provide the notice above for Oklahoma purchases based on Oklahoma law (HB 2359) enacted in June 2010.
South Dakota Tax may be reported and paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website. State law does not require us to charge sales tax for shipments to South Dakota. We are required to provide the notice above for South Dakota purchases based on South Dakota law (SB 146) enacted in April 2011.
Vermont Tax may be reported and paid on the Vermont use tax form. The use tax form and corresponding instructions are available on the Vermont department of taxes website. State law does not require us to charge sales tax for shipments to Vermont. We are required to provide the notice above for Vermont purchases based on Vermont law (H 436) enacted in May 2011.
Sales taxes are not charged on sales of gift certificates; although, for any purchase made where gift certificates are used as tender, sales taxes will be charged if the products are shipped to Massachusetts, North Carolina or Utah.
Q: Do you have a RSS Feed?
A: Yes, it can be found at http://feeds.feedburner.com/Divot.
Q: What condition can I expect when buying a used golf club?
- Frickin’ Awesome
- Ever get a club so wrong that you return it without even playing with it? That's where frickin' awesome clubs come from. They are manufacturers' returns that have never been used. Sure, there may be some minimal shop wear, but who cares? We're selling them at a used price, and that’s frickin’ awesome!
- There may be some slight ball marks on the face or a bit of light scratching on the sole, but that’s to be expected on a used club. Given the savings, these clubs are still pretty sweet!
- These clubs have normal ball marks and scratching on the face and sole. They might even have light scratches or paint chips on or around the crown. It’s OK. You’re still getting a good club at a great price.
- Could Be Worse
- I’m sure you’ll get in plenty of good rounds with these clubs, but it's pretty clear that someone else did that first. Expect these to be frequently played clubs complete with cosmetic blemishes. Hey, they could be worse considering their bargain barrel prices.
- Don't Bother
- You won't actually find these clubs on DIVOT. They're so terrible that we don’t sell them. Any used clubs we deem unplayable or have issues beyond cosmetic ones are immediately incinerated on consecrated ground.
Q: What condition can I expect when buying a used Headcover?
A: Used headcovers are in good overall condition, but have been used. There are no rips, tears, or significant stains.